Privacy Policy

Information we collect

When you use Nara, we collect your phone number and verification status, the name and photo you provide, your generated Mini and avatar, and your messages to your agent. We store conversation history and saved context so your agent can respond with continuity.

We also process account and message identifiers, timestamps, verification and delivery records, and technical information needed to operate and secure the service. If you contact support, we receive the information you include.

How we use it

We use this information to verify access to your account, create your Mini, generate AI replies, maintain conversation context, deliver SMS, provide support, and prevent misuse. Your verified phone number determines who can text your assigned agent.

Service providers and sharing

Cloudflare provides hosting and storage. OpenAI processes relevant conversation context and images to generate replies and Mini images. Twilio and mobile carriers process phone numbers, message content, and delivery information for phone verification and SMS. These providers process information as needed to deliver, secure, and support the service.

We do not sell your personal information or use it for targeted advertising. We do not share mobile information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are not sold or shared for third parties’ own marketing. Service providers may process this information only as needed to provide and support the messaging service.

We may disclose information when required by law, to respond to valid legal process, or to protect the safety and security of users and the service.

Storage and your choices

We retain account information, images, conversation history, and saved context so you can return to your agent. The pilot does not currently offer automatic message expiration or self-service account deletion.

For access, correction, or deletion requests, email support@nara.contact. We may need to verify that the request comes from the account owner. Some records may need to be retained for security, legal obligations, or provider retention requirements.

Asking your agent to forget something does not by itself delete the original conversation or records held by service providers. Opting out of SMS stops messaging; it does not delete your account or conversation history.

SMS is optional

Phone verification messages are sent when you request verification. Verification alone does not subscribe you to agent conversations. After SMS is enabled for your account, text your assigned agent number from your verified phone to request automated replies to the exchange you start.

Message frequency varies with your conversations. Message and data rates may apply. Reply STOP to stop SMS or HELP for help. See the SMS program details and Terms of Service.

Security and eligibility

We use access controls to limit conversations to the verified account owner. SMS is not end-to-end encrypted, and no transmission or storage system is perfectly secure. Avoid sharing passwords, payment details, or information you do not want processed by an AI service.

The pilot is intended only for invited adults age 18 or older in the United States. Contact us if you believe a child has provided personal information.

Updates and contact

We may update this policy as the pilot develops. The effective date above identifies the current version. For privacy questions or requests, contact SUPERSTRUCTURE at support@nara.contact.